Terms of use

These terms govern access to and use of the Competiprice service by any business customer. Use of the service constitutes full acceptance of these terms.

The service provides tools for automated collection, history retention and visualisation of competitor prices. Customers are responsible for verifying that their use complies with applicable law.

Restricted to professionals: the service is not intended for consumers (French Consumer Code provisions do not apply).

Changes: features may evolve. The versions published online are authoritative. Any material change to these terms will be announced by email 30 days before it takes effect.

The customer warrants that the information provided during registration is accurate and manages the internal permissions of its users.

Credentials are strictly personal; any action carried out with them is deemed to have been performed by the customer.

The customer implements the measures needed to keep access confidential, including password rotation and restrictions on sharing.

Competiprice may suspend or terminate an account in the event of fraudulent use or a breach of these terms.

The customer must ensure that the collection of URLs and competitor data complies with applicable law, including intellectual property, source websites' terms of use, competition law and the GDPR where applicable.

The customer must obtain any required authorisation before using data from third-party websites and remains solely responsible for its interpretation and use.

The customer warrants that the data it provides (URLs, product information, exports and imports) is lawful, accurate and free from viruses or malicious scripts.

The customer agrees not to misuse or overload the service, including internal scraping, unauthorised load testing or circumventing allowances.

Prohibited uses: the customer must not use the service to (i) monitor websites that have expressly prohibited scraping in their terms or robots.txt, (ii) collect consumers' personal data, or (iii) engage in anti-competitive practices. If a third party makes a claim, the customer shall indemnify Competiprice for any award, costs or losses arising from the customer's use.

Monitoring capacity (products, competitors per product, daily observations, history and imports) depends on the selected plan.

Availability is provided on a best-efforts basis. Planned or urgent interruptions may occur for maintenance or security.

Competiprice reserves the right to temporarily restrict access in the event of abnormal usage, exceptional demand or an identified risk.

Collection and display times may vary depending on third-party websites, their anti-bot protection or structural changes.

Personal data processing is described in the dedicated section of the Legal notice. Competiprice acts as data controller for customer user data (emails and connection logs) and may act as a processor if the customer processes personal data obtained from monitored sites. The customer remains the data controller for data resulting from its collection.

Operational data (URLs, price histories and technical logs) is used to provide the service, improve quality and secure the platform.

Competiprice may anonymise and aggregate technical metrics for statistical or reliability purposes without using identifiable data beyond those purposes.

The customer retains control over imported data and may request its deletion subject to the selected plan and reasonable technical constraints.

The service, its interfaces, databases, scripts and trademarks are protected. No right is granted other than a non-exclusive, non-transferable licence to use the service.

Reverse engineering, scraping the platform or extracting data in bulk outside the provided features is prohibited.

The customer warrants that it holds the rights needed to use the competitor information collected and does not infringe third-party rights.

The service is provided “as is” without warranty as to accuracy, completeness, continuous performance or fitness for a particular purpose.

Competiprice is not responsible for pricing decisions made by the customer or their commercial or legal consequences.

Competiprice is not responsible for the content, technical changes or unavailability of monitored competitor websites.

To the fullest extent permitted by law, Competiprice's total liability for proven direct loss is limited to the amount paid by the customer for the preceding three (3) months of service. No indirect loss (including loss of revenue, data or reputation) is recoverable.

The customer acknowledges that downtime, slowdowns and data errors are inherent in this type of service and accepts the limitations of liability set out above.

The service is subscribed to for the selected term (monthly or annual) and renews automatically. The customer may cancel by emailing contact@competiprice.com at least 30 days before the renewal date.

For a minor breach, a seven-day formal notice may be issued before suspension. A serious breach (fraud, security compromise or prohibited use) may result in immediate suspension or termination.

Upon termination, customer data is retained for 30 days to allow possible reactivation and is then permanently deleted, except where legal obligations apply (billing data is retained for 10 years).

Outstanding amounts remain payable until the effective termination date. No pro rata refund is due unless required by mandatory law.

Competiprice shall not be liable for a failure caused by force majeure (unforeseeable and unavoidable events) or an act attributable to a third party, including monitored websites.

Performance may depend on external factors outside Competiprice's control, including anti-bot measures, HTML structure changes, access restrictions and network errors.

These terms are governed by French law. Any dispute concerning their interpretation or performance shall fall within the exclusive jurisdiction of the courts for the publisher's registered location, including in cases involving multiple defendants or third-party proceedings.

For any question, the primary contact remains contact@competiprice.com.

Last updated: 10 December 2025

If any provision of these terms is declared invalid or unenforceable, all other provisions shall remain in force. The invalid provision shall be replaced by a valid provision with an equivalent effect.